Returns & Exchanges
We want you to truly enjoy your ICIC product.
If something isn’t right, we’re here to help.
14-Day Return Policy
You may request a full refund within 14 days of receiving your order, provided that:
- The product is unused (no fragrance has been added)
- The original packaging is intact and undamaged
- Your return request is submitted within 14 days of delivery
Once the returned item is received and inspected, a full refund will be issued to your original payment method.
Note: If the return is not due to our error, return shipping costs may be the responsibility of the customer.
Exchanges
We do not offer direct exchanges at this time. If you would like to change to a different item, please return your original product and place a new order.
Refund Timeline
- Refunds will be issued to the original payment method
- Please allow 5–7 business days after the return is received for processing
- You will receive a confirmation email once your refund has been issued
Return Eligibility Summary
- Products that are unused (no fragrance added), with intact packaging, and returned within 14 days are eligible for a full refund
- Products that have been used, contain fragrance residue, or are damaged due to misuse or missing packaging are not eligible for return
Returns Made Simple
- Start your return
Visit our Returns Portal to begin. - Follow the steps
We’ll guide you through each part—quick and easy. - Pack and label
Use the label provided and pack items securely. - Return one order at a time
Each order needs to be returned separately. - Drop it off
Head to your local drop-off point and ask for a receipt. - Quick processing
Most returns are processed within 3–7 business days. Faulty items may take up to 10.
Refunds
Once your return is approved, you'll get an email. Your refund will go back to your original payment method within 7 business days.
Shipping costs aren’t refundable. If your order included free shipping, the cost will be deducted from your refund.
Returns Portal