ICIC
Easy Returns
Returning your order is simple. If you are not completely satisfied, you can request a return within 14 days of receiving your item. ICIC will take full responsibility for processing your return smoothly.
14-Day Return Policy
You may request a full refund within 14 days of receiving your order, provided that the following conditions are met:
In Case of Product Defect
- The item is faulty or defective.
For Non-Defective Returns
- The product has not been used (no fragrance has been added).
- The original packaging remains intact and in good condition.
Exchanges
We currently do not offer direct exchanges.
If you wish to replace your item with a different product, please complete the return process first, then place a new order.
Refunds
Once the returned product has been inspected and approved, a refund will be issued using the same payment method as your original order.
Refund processing may take 7–14 business days, depending on your payment provider.
You will receive a confirmation email once your refund has been completed.
How to Return
- Visit our Return Request Page.Return Request Page.
- Enter your order number and email address.
- Use the return label provided and pack the item carefully.
- Drop it off at the nearest return counter and keep your receipt.
For any questions or additional assistance regarding returns,
please contact us through the Customer Inquiry Form.